Consumer Disputes
Faulty goods & poor service
When goods are faulty, services fall short or a trader refuses to put things right, consumer law gives you real remedies — but enforcing them can feel daunting. We level the playing field.
From strongly worded letters before action to county court claims, we pursue refunds, repairs and compensation efficiently, and we are candid about when a claim is worth pursuing.
What we help with
- Faulty goods and refund refusals
- Substandard building or trade work
- Holiday and travel claims
- Vehicle purchase disputes
- Mis-sold products and services
- Small claims court representation
How we work
- 01
Consultation
We start by listening. In an initial consultation we establish the facts, your priorities and the outcome you need — and give you an honest first assessment.
- 02
Strategy
You receive a clear plan: the options available, our recommended route, realistic timescales and a transparent view of costs before any work begins.
- 03
Resolution
We execute the strategy decisively — negotiating, drafting or litigating as your matter requires — and keep you informed at every milestone until the matter is concluded.